Proactive Breast Wellness TM Hormone Test Kits Shipping Policy
California State residents: CA State health law does not allow the testing of specimens collected or mailed from California without a written order from a health care professional licensed to prescribe in California (M.D.; N.D.; D.C.; D.O.; N.P.; and L.Ac.).
If you live in California, this is YOUR responsibility.
Please get your provider to give you a written prescription that you can include in the test kit you receive from us prior to ordering from PBW. If you do not receive this prescription, ZRT Laboratory will not process your test kit, and we have a no return policy due to health regulations concerning blood and saliva contamination. We cannot resell your kit.
Maryland State residents:
MD State health law prohibits ZRT Laboratory from processing Internet orders for Maryland State residents at this time. Please contact ZRT Laboratory Customer Service at 1-866-600-1636 for more information.
New York State residents: NY State health law prohibits ZRT Laboratory from processing Internet orders for New York State residents at this time. Please contact ZRT Laboratory Customer Service at 1-866-600-1636 for more information.
International Residents: It is the receiver’s responsibility to pay any sales and/or country taxes, international import fees and custom duties.
No PO Boxes if we are shipping UPS Ground – a physical address is required for UPS Ground delivery.
Orders typically ship within two business days (do not include weekends or holidays) but date & time of order shipment or delivery is not guaranteed.
Refund Policy: Kit and Shipping fees are non-refundable due to health regulations
Average delivery times do not include weekends or holidays. See chart below:
| Delivery Type | Average Delivery Time | Rate US Dollars |
| Regular US Postal Service ( US Only) | Variable | $2.75 |
| Priority Mail US Postal Service (US Only) | 2 -3 days | $5.80 |
| International (incl. Canada) | 5 -10 days | $26.00 |
Returning your hormone test kit to the lab within USA
The kits, unless specified or ordered differently, are designed for UPS domestic shipping return to ZRT Laboratory. This means shipping within the US, which includes Alaska and Hawaii.
Returning your hormone test kit to the lab from Canada or International
If you are ordering from Canada or internationally, you will need to return the specimen on your own and pay for shipping to ZRT Laboratory.
